May 14, 2021: Vodafone Idea launches voice based contactless recharge facilities at retail outlets to help facilitate recharge while maintaining social distancing to ensures safety of customers and retailers. This has been made possible through Vodafone Idea’s Smart Connect retailer app that allows retailers to recharge without having to hand over the phone to the customer to enter their mobile number.
The customer and retailer can simply speak out the 10-digit mobile number on the device and the Google voice enable feature will capture the command from a distance up to ten feet.
How the Smart Connect retailer app functions
When a customer comes to a retailer for recharge, the retailer often hands over the phone (with the Smart Connect Retailer App opened) to the customer to type their mobile number, to ensure accuracy in entering the number.
However, it is not a practical option now in the current time of social distancing.
Why was this launched?
As retail outlets in various Orange and Green zones the country had started, Vodafone Idea ensuring complete implementation of social distancing protocol at its stores.
In order to facilitate contactless recharges, Smart Connect is now enabled with voice-based recharge feature and is available at all Vodafone Idea own stores and multi-branded stores. The customer can speak out the mobile number that will get captured and reflect in Recharge tab. The subsequent recharge journey will continue bas per existing process.
Smart Connect Retailer App
On the new voice-based contactless recharge programme, Ambrish Jain, Chief Operating Officer (CEO), Vodafone Idea said: “As a customer-oriented telecom operator, it is our constant endeavor to come up with products and services relevant to the times and keep our customers connected at all times. In line with our Digital first approach, we are digitizing our processes to offer convenient and efficient services to our nearly 300 million customers. The industry-first, Voice based Contactless Recharge enables recharges without touch and is extremely relevant in these times when maintaining social distancing is the need of the hour to stay safe.”
Currently the voice-based feature supports Hindi and English language and can take commands of mobile number in different variations as well. More languages will be rolled out in a phased manner.