India’s first power distribution company adopts e-office system
India’s first power distribution company, which has adopted an e-office system, has been established by Madhya Kshetra Vidyut Vitaran Company. It has started to run effectively in corporate offices, offices of regional chief general managers and circles.
It has been one and a half months since the system has been running successfully. The company has already begun its e-filing and doing correspondence through NIC e-office system from July 27. Now, almost more than a dozen IT applications are in service along with it.
In the e-applications created by the company, all the consumers of HT and LT, agricultural consumers, non-domestic consumers and other categories are being provided new connections along with increase/decrease in load through online application.
E-office System: A technological shift
The office of the state energy minister has shifted traditional file works functioning to an e-office system during the pandemic.
Customers are provided with many options of online bill, which are being used by around 7 to 8 lakhs consumers. Applications such as bill payment facility, UPAY app, maintenance app, self meter reading facility, enterprise resources planning have been provided by the company through the Common Service Centre in the villages.
This system has made the redressal process speedy and is also time-efficient. This also promotes social distancing by avoiding physical touch which has been the need of the time. This breaks the chain of the deadly novel coronavirus which is still spreading rapidly in India and around the world.