E-commerce website Amazon penalised Rs 45000 by the Odisha State Consumer Dispute Redressal Commission to pay an aggrieved law student. Sounds unbelievable? But as they say, truth is stranger than fiction.
Amazon now needs to pay Rs 40,000 as compensation. Also, the online e-commerce platform has also been told to pay Rs 5000 as costs, after a customer, Supriyo Ranjan Mahapatra, a law student, filed a case for mental agony and harassment against Amazon.
Amazon penalised Rs 45000, user wins case
Amazon has found itself in a sticky situation as Supriyo Ranjan Mahapatra, a law student, had demanded a compensation of Rs 40,000 as Amazon had promised him a laptop for Rs 190 only but Amazon cancelled the order and thus the laptop wasn’t delivered.
According to Amazon, the deal was between a third-party seller and the customer on their platform and that Amazon was not a party to their contract, but the commission rejected it and turned the case in favour of Supriyo.
“When there is advertisement made for an offer placed by the OP (Amazon) who is a reputed Online Shopping Website and made an offer as per the materials available on record and the complainant placed the order and the same has been confirmed, the agreement is complete between the parties,” the commission said in a statement.
This case was filed in 2014 and first he talked with the customer service but when it was left unheard, then Supriyo sent a legal notice to Amazon.
The hearing was in favour of Supriyo and Amazon was directed to pay Rs 30,000 for the mental agony and harassment caused to him, Rs 10,000 towards punitive damages and Rs 5,000 towards the cost of litigation.
Amazon.com is a vast Internet-based enterprise and an e-commerce site that sells books, music, movies, housewares, groceries, electronics, furniture, toys, and many other goods, either directly or as the middleman between other retailers and Amazon.com’s millions of customers.
The company also makes the market-leading Kindle e-book readers. Its promotion of these devices has led to dramatic growth in e-book publishing and turned Amazon.com into a major disruptive force in the book-publishing market.